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BMC Architect

Contract type
Freelance, Permanent contract
English (B2)


  • Troubleshoot performance bottlenecks related to the application or external factors (SQL, Network, ADFS)
  • Using appropriate tools to lead the development of solution architecture
  • Ensuring that appropriate tools & methods are available, understood and employed in architecture development
  • Coordinate with the other teams to ensure the correct functioning of the application from infrastructure point of view (Windows/Unix, DBAs, Network, IT Security, etc)
  • Consolidating the applications from multiple instances into one, to reduce the resource usage. - Implement APIs for the BMC application and custom plugins in Java or C#
  • Solution architect for the BMC applications
  • Define the guidelines for the development and maintenance customer applications and working with the team to improve the quality and performance of the BMC applications
  • Reporting directly to the Head of Unit of the Admin Suite customer unit


  • Proven experience and excellent technical knowledge of BMC ITSM domain  - specifically BMC Remedy 8.x and 9.x, Digital Workplace Basic and Advanced,  Configuration Management Database – CMDB, Discovery 11.x
  • Experience with BMC Remedy customisation, configuration, integrations and migrations of products, modules, and reporting tools
  • At least 10 years’ relevant professional experience of solution architecture, design and implementation in the BMC ITSM domain
  • Ability to quickly troubleshoot and communicate technical issues and solutions

Recruitment process

  • The pre-qualification interview with our Recruitment Manager Kadricila Elias
  • Receipt of our salary proposal / exclusivity agreement
  • 2nd interview with our Business Manager Lukasz Kieliszczyk
  • Technical tests and / or interview with our CTO Florian Sey
  • Proposal of your application to the client
  • Interview at the client's premises, which can be conducted either by video or in person

Our offer

  • Working in a Great Place to Work based in Luxembourg, Paris and Brussels
  • Attractive salary and pretty cool benefits (meal vouchers, mobile subscription, car…)
  • Develop your skills and ideas over a coffee, a beer or a pizza during our Neo'vations
  • Evolve within a strong company culture, you'll join us for the opportunity and you'll stay because we're super cool (well according to 97% of our employees NEOFACTO Annual Survey 2022)
  • Between afterworks, innovative workshops and ski weekends, there's never a dull moment when you're part of the Neo'Squad


Since 2000, NEOFACTO's goal is to build and run a strong network of IT experts, capable of providing high quality IT services to its customers. From major international groups to startups, in Luxembourg, Brussels and Paris, its clients trust NEOFACTO to support their ambitious projects and digital transitions.